Frequently Asked Questions

Transcription service

Frequently Asked Questions

How do I get my transcription order started?
When do I have to pay?
How do I get the transcripts?
Who is Franklin-Square Services?
What is your turnaround time?
Can you give me technical tips?

How do I get started?
Call or click on the order link to request a quote. You can describe your project there and will be able to upload your digital files.
If you have analog media ( tapes, dvd's, please use our order form which you can use to mail your cassettes or CD/DVD's.
IF YOUR ORDER requires a fast turnaround or you need a specific question answered, just call us at 919-942-0030 or email us to get started right away! Back to Top
When do I have to pay?
If you are a University based client, just provide a purchase order or grant number and we will bill directly. Universities outside of NC will need to pay via direct deposit. Individuals and corporations need to make a deposit when sending the material to us. Payment of the balance is due upon completion of the transcripts. We accept credit/debit cards via PAYPAL Sorry, check payments are not possible. See rates and terms. Back to Top
How do I get my transcripts?
Transcripts are emailed to you immediately when they are completed or if you prefer, at the time when your project is completed. Back to Top
Who is Franklin-Square Services?
FSSI was founded in 1995 by Cornelia Maurer who continues to manage client accounts today. We began as a full fledged office support company for the FRANKLIN-SQUARE office campus. Since 1999 we have focused our business to transcription services. Our transcriptionists are predominantly college graduates (we do NOT outsource to foreign companies!!) with a minimum of 3 years transcription experience. They specialize in the areas of research transcription such as in public health, social studies, education, business management, health services, journalism or medicine. Some of our staff is very skilled in listening to heavy accents or difficult speech patterns, be it English dialects or foreign accents. Your transcription manager selects the staff best suited to your project. Back to Top
What is your turnaround time?
A single 60-90 minute recording takes 2-3 business days to complete. Rush Service may be available. At times additional rush fees of up to 40% may be required. Your transcription manager will confirm a shorter turnaround time before you send us your files. Turnaround time on larger orders depends on our schedule at the time we receive your order. Usually we immediately complete a few transcripts within 2-4 days and continue to send you transcripts when they are completed so you can code/analyze or otherwise process the transcripts. If you are planning a larger study let us know in advance so we can set our schedule accordingly. Back to Top
Can you give me tips for recording my interviews ?
Yes. Describe your project to us and we'll make recommendations on the best equipment to use and send you the do's &don'ts for recording. Our tips may prevent you from getting unusable data and being disappointed after investing a lot of time and resources. Back to Top